2015 - Client Service Associate - D+H USA
2014 - Training and Support Specialist - ZAPPROVED
2011-2012 - Product Support Specialist - SURVEYMONKEY.com
2010 - Partnership Specialist - U.S. CENSUS BUREAU
2008-2010 - Assistant Manager for Technology - U.S. CENSUS BUREAU
2006-2008 - Contact Representative - INTERNAL REVENUE SERVICE
2005-2006 - Archives and Research Associate - FIRST TECHNOLOGY CREDIT UNION
Skill Summary:
- TECHNOLOGY SUPPORT: Support and education of applications; analysis and development of training materials
- DATA COLLECTION / SUPPORT: Design, promotion, outreach, and analysis for data collection projects
- MANAGEMENT: Hire, train, schedule, supervise, and approve payroll for subordinate staff
- ADMINISTRATIVE / OFFICE: Experienced in data/asset management and processing, filing, shipping and receiving
- CUSTOMER SERVICE: Provides consistent ‘world class’ customer service to clients and team members
- CLEAR COMMUNICATION: Strong verbal and writing ability, works well with groups for collective goal
- DETAIL ORIENTED: Skill in maintaining accuracy using established recordkeeping procedures
- TRAIN AND LEARN: Excels at instruction and is fast to learn new technology and processes
- DIGITAL MEDIA: Production, processing, and archiving of digital graphics for print or web